The modern customer is omni-channel. You cannot push them back to a legacy customer service experience that requires them to…
Business Innovation
James Spillane
Crypto Expert
200+ Articles
James works as a senior news and guides editor here at Business2Community. He has a Bachelor's degree in Physics, graduating from Imperial College London, UK. Alongside an interest in the Armed Forces, being an cadet in the University of London Officers' Training Corps, James began writing about cryptocurrency and blockchain tech around the time of the 2017 bull run.
Currently James produces educational material on trading and passive income, as well as news coverage of current developments in the Bitcoin and DeFi space. In his spare time he enjoys investing and trading the cryptocurrency markets and bodybuilding. Originally from Bedfordshire UK, James now works remotely while traveling and enjoys playing poker, also contributing articles to Rakeback.com.
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Latest Articles By James Spillane
You get a support call escalated to you one minute, your boss tells you to call a different customer the…
James Spillane October 25, 2019
Business Articles
There are very few things that we can state definitively when it comes to ranking in Search. This doesn’t mean…
James Spillane October 24, 2019
Business Articles
A beginner’s guide to understanding affiliate marketing. Affiliate marketing involves referrals where bloggers, influencers, and publishers get paid when a…
James Spillane October 24, 2019
Business Articles
Many experts have already stated that data science is the future and could be the catalyst for a new age.…
James Spillane October 23, 2019
Big Data
Benjamin Franklin once said, “It takes many good deeds to build a good reputation, and only one bad one to…
James Spillane October 23, 2019
Business Articles
When you hold a position as a sales and marketing executive, expect a lot of pressure. Anyone with an important…
James Spillane October 23, 2019
Sales Management
Ghosting, while a popular term these days, is nothing new, and there’s not a day that goes by that that…
James Spillane October 22, 2019
Sales Management
Coming up with loyalty rewards for your VIP program is such an exciting time in a company’s life. All the…
James Spillane October 22, 2019
Loyalty Marketing
Technological change is the only constant in today’s business landscape, impacting everything from big corporations to small startups. Disruption influences…
James Spillane October 22, 2019
Business Intelligence
If you’re a business owner, especially an eCommerce business owner, you probably focus a lot of your holiday marketing efforts…
James Spillane October 21, 2019
Online Marketing
While you can’t directly control your off-page SEO, getting backlinks can be a stumbling block for many small business owners.…
James Spillane October 21, 2019
SEO
Recently I was reading Robert Greene’s book The Laws of Human Nature, and I was struck by the author’s thoughts…
James Spillane October 15, 2019
Content Marketing
Imagine you’re in a tense situation. You’re going on a first date and want to find out if the other…
James Spillane October 15, 2019
Books
When it comes to branding, businesses aren’t the only ones with something to gain. And as many businesses as there…
James Spillane October 15, 2019
Branding
Just finished one of those “aha” conversations with a client. Thought I would share the concepts with you. One of…
James Spillane October 14, 2019
Sales Management