Suppressed listings are common among Amazon sellers, especially those who are new, facing operational issues, or in categories with strict quality control. These suppressed listings can disrupt your inventory planning and lead to lost revenue. For top sellers, this could even result in losing Best Seller or Amazon Choice tags, which can cause a drop in market share to competitors. Keeping an eye on and addressing suppressed listings is crucial for fast-moving or repeat purchase categories like grocery and personal care, where competition is tough and compliance is strict. In this article, we will look at why Amazon suppresses listings and how you can prevent or resolve these issues.
What is a suppressed listing?
A listing can be suppressed or deactivated if it doesn’t meet Amazon’s strict standards. This is bad for sellers because the listing becomes less visible and customers can’t find it until the problems or policy violations are fixed. As a result, sellers lose sales, and users have a negative shopping experience.
So, why does Amazon suppress a listing?
Outright promotions and/or claims in listings: Amazon is known to suspend listings that make claims such as top-rated, best, cheapest, etc. along with efforts to cross-promote their personal websites. Even making claims such as ‘organic’, ‘pesticide-free’ without providing valid certifications to the Amazon team results in the suppression of listings.
Price gouging: Amazon’s algorithm scans various e-commerce websites. If it identifies a price disparity between the pricing on Amazon and another website, it can blacklist your product for gouging prices. Suppression can also take place if there is a drastic change in prices.
Providing inaccurate or misleading information: Your listing can get suppressed if Amazon believes you are trying to sell an expired product or a used product as new. Sellers operating under restricted categories must get ahead of the compliance standards by providing accurate information about the shelf life, ingredients, etc. beforehand. This will also set the right expectations from a consumer perspective and avoid any poor interaction with the brand.
Suspiciously high review rate or indulging in malpractice: If Amazon determines that your reviews are rapidly increasing either through one user or a certain IP address, your listing will get deactivated. Amazon will suppress your listing if it receives safety-related complaints and believes that you are attempting to sell counterfeit products or you are not the rightful owner of the product.
Utilizing more/less than the permitted length for titles or bullet points: As e-commerce consultants, we have come across various instances where our clients faced suppression for titles and bulletin features exceeding the limit by as low as 5 characters. The character length varies across categories, and so it becomes crucial for brands to check and adhere to category mandates.
Products listed with an incorrect or a missing main image: Amazon can suppress a listing if the product images are not as per Amazon’s guidelines or if the listing does not contain a primary image. Make sure you don’t clutter the primary image with any element (flags, icons, etc.) apart from the main product. In addition to this, check category-specific guidelines for images. For instance, the back of the pack must be added for edible products.
Missing key information in product descriptions: Barring a few exceptions such as books, product pages must have a detailed description adhering to the standards set by Amazon. Providing information in the description that influences purchase decisions is crucial. For instance, in the grocery category, including allergen disclaimers along with a detailed list of ingredients would be important to avoid any negative reviews and subsequent suppression.
Due to the prevailing market conditions as a result of the COVID-19 pandemic, Amazon has enforced stricter regulations. The marketplace also resorts to blocking or permanent removal of a listing if it finds a seller in severe violation of the above guidelines.
How to fix a suppressed listing?
Amazon does not always notify you regarding a listing suppression. For this reason, it is important to keep a tab on suppressed listings that appear in the ‘Manage Inventory Section’ of Seller Central. For price specific suspensions, the ‘Price Alert’ tab would help you with the violations. In case of multiple suppression, you can use the ‘Listing Quality and Suppressed Listing Report’ and tackle all of them together.
How to prevent listing suppression?
Between efforts for pricing, marketing, logistics and inventory, there is a good chance that sellers might skip consistent monitoring of the ever-evolving Amazon guidelines. While it may not seem as important, listing suppression leads to zero visibility during the duration of deactivation. Below are few tips to keep in mind to ensure smooth operations:
Taking precautionary measures during the pre-launch stage and adhere to category-specific standards
Stay updated on the statutory guidelines and ensuring compliance in your listings
Set up quality control measures during inventory planning, fulfillment (if self-fulfilled) and customer complaint resolution
Conduct periodic checks on pricing to avoid disparity and getting flagged by Amazon
Undertake a streamlined audit of all of your listings with the latest guidelines and policies as mandated by Amazon. Proactively track and enforce new guideline changes to ensure you do not face suspensions on any of your listings.