Are you thinking about building new B2B website or maybe making a small tune-up? Don’t make a mess out of it. Start with a clear scope of work, define strategic goals, and then compare what you have with the list below.
Redesigning a B2B website might feel overwhelming. Take a deep breath and stay calm. We’ve been creating B2B websites since 1998. We’ve also assisted companies in fixing problems caused by poor websites. Drawing from our experience and inspired by Stephen R. Covey, here are seven habits of very effective B2B websites.
1. Design for Humans
It may seem obvious, but many businesses are set up for search engine rankings instead of real people. Are you creating content that works well online and is aimed at your target audience? Don’t forget your audience – you write for people, not just search engine bots. While SEO matters, what’s more essential is that your customers can grasp your content. Having an easy-to-use website is more crucial than trying to trick the system for better search rankings. Tactics like keyword stuffing, repetitive text, excessive links, and overly long articles might help with SEO, but they are not good for readers (and some SEO practices can actually hurt your rankings, such as duplicate content, cloaking, and link farms).
2. Optimize for Search Engines
While your main objective should be to satisify the needs of your customers, don’t forget about SEO. You may have the best site in the world, but if people can’t find it with a search engine, you might as well not exist. Follow these 22 tips to optimize your B2B website, including using anchor text, alt text, meta data, and header tags.
3. Set Clear Goals
Have a set of measurable goals for your website such as bounce rate, new visitors, conversions, or sales. Use Google Analytics to set up conversion events to track specific actions on your website that are proxy indicators for buyer interest. For instance, track white paper downloads, completed “Contact Us” submissions, or e-newsletter sign-ups. Then, determine which sources of traffic generate the most leads. Focus more of your marketing efforts there.
4. Include Calls-to-Action
The top B2B marketers have a call-to-action on every landing page. Inbound marketing provider Hubspot has seen conversion rates improve over 30% by having relevant offers targeted to each stage of the buying cycle. Test different offers such as “See a demo” or “Sign up for our e-newsletter”. Go beyond a simple “Contact Us”. We have calls-to-action to subscribe to our blog, download our whitepapers, and sign up for our e-newsletter.
5. Integrate Social Media
Integration means more than putting your social media logos on every page. Think about ways you can make your site interactive and your content sharable. Use a Facebook widget to embed a live feed from your Wall or include Twitter handles next to each employee’s biography on your “Contact Us” page.
6. Think About a Mobile Website
Does your intended audience include small screen users such as those on mobile phones and should they still be able to perform all the functions of your website on any device? More and more business executives are accessing web content on smart phones. It’s imperative to have a mobile version of your website. Smart phones take longer to load desktop websites, cannot view Adobe flash content, and have really tiny screens compared to a 15” computer monitor. Make it easy for a prospect on a smart phone to get the information they need. Tailor your mobile website to their needs, including a push-to-call phone number, GPS-enabled driving directions, and fast load times (our mobile site loads 6 times faster than our desktop website).
7. Measure Results
Use Google Analytics, Web Trends, or Omniture to measure site traffic and activity. Google Analytics is free, powerful, and popular. Over 12 million websites use Google Analytics to get detailed statistics about their website traffic. The data is only as good as your ability to run reports and interpret it, so if you’re not getting the most out of Google Analytics, ask a Google Analytics Certified Professional for help. They can help get actionable insight for you to make informed business decisions.
What’s been your biggest challenge when redesigning a website? Let us know in the comments below.