Errol Allen

Operations consultant, customer service expert and author Errol Allen provides practical advice and solutions garnered from over 25 years of hands - on experience. He possesses a multi-faceted perspective of organizations through the various positions held during his corporate tenure with organizations such as ADT Security Systems, The Houston Post, TCI Cablevision and GEICO Insurance. From the phone to the field, Errol has serviced customers himself and  understands that a "systems" orientation is crucial to providing excellent customer service. He provides process mapping, process analysis and improvement, operations manual development, customer service survey system development, employee performance review system development, customer service training and management coaching services to his clients. Errol shares his customer service expertise as a contributing writer for The Houston Business Journal. An avid blogger, his articles have been published in several online publications including Yahoo Small Business Advisor, Customer Service Manager, Customer Experience Magazine of the UK and Young Fabulous and Self Employed. He has participated as a workshop leader at both the University of Houston's Small Business Development Center and the Houston Community College Goldman Sachs 10,000 Small Businesses Alumni Program . Get your copy of Errol's book - "Keys To Delivering Amazing Customer Service!"