That RFP process is a grind, eh? The peak experience is when you finally get to call your new strategic…
Customer Experience
Latest Articles By Kim Campbell
https://blueocean.ca/wp-content/uploads/2021/03/BO-consumer-blog.mp3 What do mattress sales, wildlife populations, and peak customer service times all have in common? These seemingly random data…
Kim Campbell April 2, 2021
Customer Experience
The pandemic has put a thousand things on hold. From your kid’s first day of school to your epic summer…
Kim Campbell September 1, 2020
Customer Experience
Over the years, we’ve written many articles singing the praises of on-site visits with potential customer care outsourcers. We firmly…
Kim Campbell August 25, 2020
Strategy
If one thing’s for certain in these most uncertain times, it’s that humans are resilient. There have been comparisons of…
Kim Campbell May 1, 2020
Strategy