Sam O'Brien, Author at Business2Community

Sam O'Brien

Contributor
15 Articles

Sam O'Brien is the Senior Website Optimisation & User Experience Manager for EMEA at RingCentral, a Global VoIP, video conferencing and call centre software provider. Sam has a passion for innovation and loves exploring ways to collaborate more with dispersed teams. He has written for websites such as CodeMotion and Articulate Marketing. Here is his LinkedIn.

Latest Articles By Sam O'Brien

3 Ways That AR and 5G Will Change UCaaS

For as long as Unified Communications as a Service (or UCaaS) has existed, it has constantly seen growth and evolution.…

Sam O'Brien
April 14, 2021
Communications

7 Security Features Your Unified Communications as a Service Solution Needs

The cloud has been revolutionary for companies worldwide. It has its merits but comes with security concerns. Companies moving their…

Sam O'Brien
March 21, 2021
Communications

How to Scale User Research at a Large Enterprise

There is a big difference between being a one-man UX band, finding out what customers need and implementing it, and…

Sam O'Brien
January 11, 2021
Strategy

The Ultimate Guide to Nonprofit Budgeting

Budgeting for nonprofit organizations is particularly difficult, since they have to rely on inconsistent sources of income to survive. This…

Sam O'Brien
December 25, 2020
Non-Profit Marketing

10 Cloud Computing Trends to Watch Out For This Decade

The cloud computing sector is developing fast as companies switch to cloud-based software solutions, and move away from on-premises servers.…

Sam O'Brien
December 17, 2020
Cloud Computing

5 Principles for Setting Up an Excellent Business Communications Infrastructure

Good communication means better business. There are few industries in which the effective sharing of information isn’t crucial. Making communication…

Sam O'Brien
December 14, 2020
Communications

3 Ways DevOps Boosts Customer Satisfaction

How many times have you opened an application only to find a bug is stopping you from using it properly?…

Sam O'Brien
December 8, 2020
Customer Experience

5 Tips to Building a Great Relationship with your Virtual Event Sponsor

As a seasoned event organizer, you know how crucial it is to create and nurture strong sponsor relationships. After switching…

Sam O'Brien
November 2, 2020
Business Articles

How to Use Social Media Data to Boost Content Marketing Strategy

There are a few moments in the day that turn an ordinary moment into something special. One is when we…

Sam O'Brien
October 9, 2020
Content Marketing

5 Ways to Attract New Talent With Your Current Employees

There comes a point in most business lifespans where you must hire more staff. Maybe your company is growing from…

Sam O'Brien
October 5, 2020
Business Articles

How Unified Communications Can Improve Customer and Employee Experience

Miscommunication is frustrating, especially if it happens in the workplace. Based on statistics, up to 74% of personnel have felt…

Sam O'Brien
September 24, 2020
Communications

4 Ways Technology Has Revolutionized Communication (And Continues to Do So)

Key Highlights: Technology Revolutionizing Comunication Technology drastically cuts communication costs and time, fostering innovation in message delivery. Internet access allows…

Sam O'Brien
September 23, 2020
Communications

5 Hacks to Get the Most Out of Your Remote Meetings

The new normal is well underway and part of this means way more remote working. Exactly like Marmite, everyone has…

Sam O'Brien
September 17, 2020
Communications

How to Create a Winning UX Case Study

When you work in user experience (UX) design, your goal is to create helpful and efficient products for users. Many…

Sam O'Brien
July 17, 2020
Strategy

The Importance of First Call Resolution For Call Centres

Call centres continue to play a major role in how customers, especially ones that have complaints, engage with a company.…

Sam O'Brien
June 2, 2020
Customer Experience

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