The idea of AIDA was immortalized by E. St. Elmo Lewis sometime in 1898. It first drew the world’s attention…
Customer Experience
Customer Experience
In order to gain and retain customers today you need to focus on creating engaging experiences. Check out these customer experience tips and best practices.
Customer service isn’t just about your team having the right attitude and training. For your customer support to be great…
Customer Experience
When you think about “digital transformation” in the past few years, it probably comes to mind as a business strategy…
Customer Experience
Do you want to skyrocket customer trust and increase your sales? Most entrepreneurs and marketing teams know you won’t make…
Customer Experience
Photo by cottonbro on Pexels.com On Thursday, the United States celebrates Thanksgiving. This year, the pandemic makes it a bit…
Customer Experience
A recent study carried out by Feefo has revealed that 28% of customers value product quality over customer service. And,…
Customer Experience
In a post-COVID world, the future is full of obvious challenges and less obvious opportunities. In this fast-changing environment, most…
Customer Experience
Every time my pet supplies arrive on my doorstep in the big, cardboard Chewy box, I get excited to unpack…
Customer Experience
Customer satisfaction is one of the most important metrics you can track when growing your business. The experience people have…
Customer Experience
Today's shoppers don’t want a hard sell. They want a great user experience (UX). User experience covers all aspects of…
Customer Experience