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Customer Experience

In order to gain and retain customers today you need to focus on creating engaging experiences. Check out these customer experience tips and best practices.

Amazon Company Values: Obsessed with Customer Service

I've recently been reading more and more about the concept of customer experience and customer obsession. Customer service, as it…

Connor Brooke
April 2, 2012
Customer Experience

Building Customer Communities in the “Thank You Economy”

“Join the conversation.” It’s about as appealing as asking someone to step onto an empty dance floor at a lame…

Connor Brooke
March 26, 2012
Customer Experience

Top Airline CX Stories From the Purple Goldfish Project

Extras from the not-so-friendly skies The Purple Goldfish Project was an effort to crowd source 1,001 examples of marketing lagniappe.…

Alan Draper
March 18, 2012
Customer Experience

The Practice of Customer Experience Management: An Overview

Customer Experience Management (CEM) is the process of understanding and managing your customers’ interactions with and perceptions of your company…

Connor Brooke
March 15, 2012
Customer Experience

15 Qualities You Need To Get A Good Customer Service Job

Are you interested in getting a customer service job? With countless jobs available, landing a good customer service job isn’t…

James Spillane
February 28, 2012
Customer Experience

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