How should small businesses leverage live chats to reach customers or clients? The answers below are from the Young Entrepreneur…
Customer Experience
Customer Experience
In order to gain and retain customers today you need to focus on creating engaging experiences. Check out these customer experience tips and best practices.
The customer is king, influencing the actions of even the largest corporations when it comes to customer service. When Bank…
Customer Experience
In the Age of the Digital Customer - Make Every Channel Count (© Cienpies Design / Illustrations | Dreamstime.com)PART 7:…
Customer Experience
Apple customers most commonly cite store employees as the reason for why they are promoters. Although Apple is an incredibly…
Customer Experience
Sir Richard Branson, the CEO of Virgin, is famous for his success and customer service. He owns more than four…
Customer Experience
Do you think customer experience isn't important? 89% of U.S. adults have switched to a competitor due to a poor…
Customer Experience
As discussed in my previous post “Customer Service for the 21st Century”, mobile devices and social networking are changing how…
Customer Experience
We've seen a shift in companies making a bigger emphasis in creating exceptional customer experiences, let's look at 12 customer…
Customer Experience
Want to succeed in your startup? Don't compete on price. Compete on value. You can't compete in price when you're…
Customer Experience
No one really wants to lose 82% of your customers, right? They do if they have bad customer service. A…
Customer Experience