While many landlords are honest and choose to do the right thing, as a whole, landlords do not have a…
Customer Experience
Customer Experience
In order to gain and retain customers today you need to focus on creating engaging experiences. Check out these customer experience tips and best practices.
The Answer is in the Question I’m a student again. At least for the next three days. Last night I…
Customer Experience
Being great at Customer Service comes at a cost There is no “free lunch” when providing a value added service.…
Customer Experience
Being able to connect with an audience is just as crucial for a business's success as having a strong sales…
Customer Experience
There are myriad reasons why companies treat customers poorly. One of the most common, costly – and most easily resolvable…
Customer Experience
This third and last post regarding my experience withe UK healthcare system follows on from two earlier posts – Part…
Customer Experience
The phrase ‘moment of truth’ (MOT) was first introduced by Richard Normann and popularized by Jan Carlzon in his 1987…
Customer Experience
Here’s a nightmare call center situation. You’re the team leader, supervisor, or manager of a once-respected call center that has…
Customer Experience
There's a lot of talk about going the extra mile to keep customers happy. But is there a point where…
Customer Experience
Driven by rapid changes in technology, social media, and consumer behavior, customer service expectations continue to increase and only the…
Customer Experience