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Customer Experience

In order to gain and retain customers today you need to focus on creating engaging experiences. Check out these customer experience tips and best practices.

5 Technologies to Help Businesses Enhance CX in 2021

What Is CX and Why Does It Matter? Tech advancement to help in enhancing consumer experience Consumer Experience (CX) is…

Rakesh Soni
February 16, 2021
Customer Experience

4 Ways to Improve Your Customer Service With Automation (While Still Holding Onto the Human Touch)

Every Sunday is meal prep day in my house. I spend a couple hours cleaning, chopping and roasting up meals…

Ellen Christenberry
February 6, 2021
Customer Experience

Customer-Focused Companies are 60% More Profitable. How Do Your Strategies Line Up?

Consumers today are choosing businesses who take the time to know them and who care about their needs. A customer-first…

Larisa Bedgood
February 4, 2021
Customer Experience

2021: Live By the Fan or Die by the Mob, Which Side are Your Customers On?

For big consumer brands, 2021 will be the Year of the Fan. This year, having a loyal and vocal group…

Robi Ganguly
February 1, 2021
Customer Experience

Improve User Engagement With “The Fogg Model of Human Behaviour”

Every day, we make countless choices. We decide what to cook for dinner, which book to pick up, and whether…

Grace Cole
January 31, 2021
Customer Experience

Is 2021 the Year of Customer Acquisition or Customer Retention?

While e-commerce has been on a steep upward trend for years now, recent lockdowns have led to a massive increase…

Jonathan Crossfield
January 29, 2021
Customer Experience

5 Ways to Meet Customers Where They Are

Untangling customer emotion and satisfaction are the hot topics of 2021. Everybody in the C-suite wants to know the emotional…

Ashley Sefferman
January 28, 2021
Customer Experience

SMB Customer Service Graduates to Customer Experience

The evolution of customer service has been gradual over the years. There have certainly been some major innovations that have…

Mark Ungerman
January 22, 2021
Customer Experience

McDonald’s Hot Coffee Case and the Customer Experience

We all know that the coffee McDonald’s sells is too hot to drink when served. If you put it to…

Steve DiGioia
January 21, 2021
Customer Experience

The Importance of Customer Feedback in Business in 2021

Owning a business means that you are always on the lookout for new ways to improve the service you offer…

Rahis Saifi
January 19, 2021
Customer Experience

Customer Experience vs Customer Satisfaction: What’s the Difference?

Business owners across the globe are acquainted with the term’s customer experience and customer satisfaction. Both terms are widely used…

Chanakya Kyatham
January 14, 2021
Customer Experience

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