What does it cost to be nice? Some would say, “Nothing.” When it comes to people interacting with people, that’s…
Customer Experience
Customer Experience
In order to gain and retain customers today you need to focus on creating engaging experiences. Check out these customer experience tips and best practices.
Image by ar130405 from Pixabay When customers pick up the telephone or chat online to engage live with customer service,…
Customer Experience
The year 2020 has changed the workplace like no other year in recent memory. For months, we have been adapting…
Customer Experience
In 2020, creating a strategic and impactful strategy for customer satisfaction is essential for businesses everywhere. Poor customer experience can…
Customer Experience
No business can afford to upset their customers. And to keep your customers happy, you need to deliver what they…
Customer Experience
Your new boss read that customer experience (CX) improvements can deliver billions in additional revenue. So HR hot-footed it onto…
Customer Experience
Customer engagement is about encouraging customers to take actions that drive beneficial results for them and your organization. Effective customer…
Customer Experience
Image source: Pixabay.com Before the pandemic, the phrase “customer contact center” likely brought to mind a big room full of…
Customer Experience
Most businesses talk about being “customer focused,” but that is vague and ultimately insufficient to deliver true customer happiness. The…
Customer Experience
Personalized customer experiences are now at the center of all marketing initiatives. Brands are competing on customer experience and a…
Customer Experience