A recent survey highlights how unhappy Americans are with the products and services they purchase. The 2020 Customer Rage study,…
Customer Experience
Customer Experience
In order to gain and retain customers today you need to focus on creating engaging experiences. Check out these customer experience tips and best practices.
You’re running a contact center during the Fourth Industrial Revolution. In 2016, Klaus Schwab, founder and executive chairman of the…
Customer Experience
What do you call your customers? Do you call them “customers”? Maybe you call them clients, members, guests, patients, residents……
Customer Experience
What do Amazon’s Jeff Bezos and Costco’s Jim Sinegal from Costco have in common? They both have a history of…
Customer Experience
Photo by August de Richelieu from Pexels The COVID-19 pandemic still presents a danger worldwide. Some countries appear to have…
Customer Experience
The pandemic has put a thousand things on hold. From your kid’s first day of school to your epic summer…
Customer Experience
Things got really strange really fast, didn’t they? I’m sure that like me, most of you are still processing what…
Customer Experience
If you thought your customers were willing to cut you some CX slack due to the pandemic, think again. Right…
Customer Experience
Reports. We all have to run them, and read them, and receive them, or submit them, and definitely explain them.…
Customer Experience
That’s no moon. It’s a space station. Obi-Wan Kenobi, in Star Wars Source: Starwars.com To any Star Wars fan, that…
Customer Experience