The Customer Data Platform market is projected to expand quickly over the next five years, rising from USD 2.4 billion…
Customer Experience
Customer Experience
In order to gain and retain customers today you need to focus on creating engaging experiences. Check out these customer experience tips and best practices.
Image courtesy of Spiegel Medill at Northwestern Customers’ expectations for online shopping are increasing as technology evolves and social media…
Customer Experience
Image source: CSWeek.com National Customer Service Week was established in 1984 by the International Customer Service Association (now a part…
Customer Experience
A customer's experience with one or more of your touchpoints can make or break a sale. Every touchpoint channel and…
Customer Experience
The aim of customer journey orchestration is to enhance journey results by allowing the best interactions based on each customer's…
Customer Experience
The first time I went to a mattress store to buy a mattress, the whole experience felt awkward. The store…
Customer Experience
So, you have created a kickass software service and your customers agree to that by signing up for it. So…
Customer Experience
When it comes to marketing, you’ve probably lost count of how many times you’ve heard the word “customer.” Or the…
Customer Experience
The customer is everything, so creating a customer journey map is a no brainer. As Sam Walton says, “There is…
Customer Experience
Everyone understands that a bad customer experience will drive people away and stop them from coming back. Does this mean…
Customer Experience